terms and conditions

These are our terms and conditions of service. These terms govern your use of this site and set out our terms of service that apply in relation to any purchases that you make here.

Who We Are

PlantWild

Strawberry Cottage, Hennor, Leominster Herefordshire HR6 0RH

01531 670797   07880730880

Partners: Suzanne Noble & Keith Arrowsmith

Cancellation Policy


If you are not satisfied with the quality of our plants or plug plants, please let us know within 7 days of receipt and we will refund or exchange as appropriate.

In accordance with our obligations under the Distance Selling Regulations you have the right to cancel any purchase within 7 working days of making the purchase. If you wish to cancel a purchase please contact us before returning the product.

Any purchase that is to be returned must be returned in perfect condition to our address at Strawberry Cottage, Hennor, Leominster Herefordshire HR6 0RH

Any product being returned must be returned by either Recorded Delivery or by Courier, at your cost, and must be suitably wrapped to avoid damage in transit. You are liable for any damage sustained to a product during delivery to us.

Whilst every effort has been made to supply seed of a high standard, we cannot be held responsible for non-emergence of seed, weed infestation or any consequential loss due to conditions outside of our control. 

Delivery of Purchases

All orders received on a weekday will be dispatched by the end of the following week provided that they are in stock. We do not send orders on a Friday to avoid plants sitting in a box over the weekend. Orders received over the weekend will be dispatched during the following week. Delivery periods are estimates as delays do sometimes happen. We do not accept any liability for compensation in the event of a delivery taking longer than the expected time for delivery.
If an item is out of stock you will be notified.
Any item that is out of stock will be dispatched as soon as it is back in stock.
If any purchase is not received when expected please contact us and we will offer you a refund or a replacement.

Any damages to items purchased from us must be reported within 24 hours of delivery.

Where an item is to be delivered by courier the courier will contact you with a delivery time, which you can change if necessary. We do not recommend that you delay delivery of live plants for more than 24 hours.

Liability

Our liability to you shall not exceed the price of the item purchased to which any claim relates. In the event that a product is damaged during delivery we will replace the product at no cost to you and shall arrange for the collection of the damaged purchase.

Business privacy policy

This privacy policy sets out how PlantWild uses and protects any information that you give PlantWild when you use this website.

PlantWild is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

PlantWild may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22 February 2011.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@plantwild.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to PlantWild, Strawberry Cottage, Hennor, Leominster, Herefordshire HR6 0RH.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.