Terms and conditions

These are our terms and conditions of service. These terms govern your use of this site and set out our terms of service that apply in relation to any purchases that you make with PlantWild.

Who We Are: PlantWild

Business Address:
Garden Cottage, School Road, Barnack, Stamford, PE9 3DZ

Trading address:
NewLodge Farm, Laxton Road, Bulwick, NN17 3DU

Partners: Lindsay and Steven Lister

Tel: 07730302826

By purchasing goods from PlantWild.co.uk you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities. These terms describe the basis for purchase by you and sale by us of the products described on this web site.

Contract: the contract for the sale and purchase of the Goods;

Goods: the range of plants which are available for purchase from our web site in accordance with the  terms.

Website: accessible via PlantWild.co.uk

Outline of sale

An agreement for us to sell you Goods is made on these terms when we accept an order made by you via our Web Site. The description of the Goods, the price, and delivery costs are set out in the order page. We will confirm acceptance of your order on-screen and via email.

As the plants we sell are wildflowers, there are likely to be slight variations in size, shape and colour between different specimens. We aim to give you a clear description, illustration and other information for each plant, however please note this is for guidance only.

Details of the order 

The quantity, quality and description of the Goods will be those set out in your order

If an item is out of stock you will be notified. Any item that is out of stock will be dispatched as soon as it is back in stock. If any purchase is not received when expected please contact us and we will offer you a refund or a replacement.

With regards to meadow seed, where every effort has been made to supply seed of a high standard, we cannot be held responsible for non-emergence of seed, weed infestation or any consequential loss due to conditions outside of our control.

Cancellation Policy

If you are not satisfied with the quality of our plants or plug plants, please let us know within 7 days of receipt and we will refund or exchange as appropriate.

In accordance with our obligations under the Distance Selling Regulations you have the right to cancel any purchase within 7 working days of making the purchase. If you wish to cancel a purchase please contact us before returning the product.

Any purchase that is to be returned must be returned in perfect condition to our Business address at Garden Cottage, School Road, Barnack, PE9 3DZ

Any product being returned must be returned by either Recorded Delivery or by Courier, at your cost, and must be suitably wrapped to avoid damage in transit. You are liable for any damage sustained to a product during delivery to us.

Delivery of Purchases

All orders received on a weekday will be dispatched by the end of the following week provided that they are in stock. We do not send orders on a Friday to avoid plants sitting in a box over the weekend. Orders received over the weekend will be dispatched within 7 working days. Delivery periods are estimates as delays do sometimes happen. We do not accept any liability for compensation in the event of a delivery taking longer than the expected time for delivery.

We work with Parcel force as our courier for delivery and once shipped your order will be delivered within 24 hours. If you opt to provide an email address and mobile number  you will be contacted by the courier to notify you of the delivery. Please ensure the delivery address is correct, and delivery will require a signature however there will also be options for you to redirect delivery to your local post office. We do not recommend that you delay delivery of live plants for more than 24 hours.

You are also welcome to collect your order from PlantWild free of charge choosing the ‘collect free’ option on the website so we will be happy to arrange a collection from New Lodge Farm, NN17 3DU either on a Saturday /Sunday  during the farm shop opening hours.

Any damages to items purchased from us must be reported within 24 hours of delivery.

Liability

Our liability to you shall not exceed the price of the item purchased to which any claim relates. In the event that a product is damaged during delivery we will replace the product at no cost to you.

Business privacy policy

The General Data Protection Regulation (GDPR) will come into effect on 25th May 2018, replacing the Data Protection Act 1998.  This new regulation gives you more rights and control over how your data is collected, stored and used.

The privacy policy available here sets out how PlantWild uses and protects any information that you give PlantWild when you use this website.

Changes

We reserve the right to make changes to this Web Site and these terms at any time.

Any questions regarding the Terms and Conditions and our privacy practices should be sent by email to contact@plantwild.co.uk.  If you would like a copy of the information held on you please write to PlantWild, Garden Cottage, School Road, Barnack, Stamford, PE9 3DZ, or tel 07730302826.