Business privacy policy

The General Data Protection Regulation (GDPR) came into effect on 25th May 2018, replacing the Data Protection Act 1998.  This new regulation gives you more rights and control over how your data is collected, stored and used. This privacy policy sets out how PlantWild uses and protects any information that you give PlantWild when you use this website.

PlantWild is committed to ensuring that your privacy is protected and respected. Should we ask you to provide certain information when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This policy sets out why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

How do we collect information from you?

We collect data to operate effectively and provide you with the best experience on our website. You provide some of this data directly when making on online purchase. We get some of it by recording how you interact with our website by, for example, using technologies such as cookies.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, telephone number, IP address, and information regarding what pages you accessed and when. If you purchase a plant or product from us, your card information is not held by us, it is collected by our third party payment processors, WorldPay who are an SSL secure site and specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to understand your needs and provide you with a better service, and for the following reasons:

• Process orders that you have submitted, we will need to know something about you: your name, address, email address and a telephone number so you can fulfil your order and delivery effectively.
  • To carry out our obligations arising from any contracts entered into by you and us
  • We will not contact you for marketing purposes by email unless you have given your prior consent. We will not contact you for marketing purposes by post unless you have given your prior consent.

We review our retention periods for personal information on a regular basis. We hold some types of information to fulfil our contract with you (for example to deliver your order to you and for any guarantees we offer). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who do we share you personal data with?

Third Party Service Providers & Suppliers working on our behalf: We may pass your information to our trusted third party service providers, and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. For example, to deliver the products and plants you have ordered from us, fraud management etc.

However, when we use third party service providers & suppliers;

• We disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to use your data for an exact purpose whilst keeping your information protected and secure at all times.
• We will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

How we use cookies

‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store the plants and products you have added to your shopping cart. This helps us to optimise your experience on our website and deliver a more personalised service.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should therefore exercise caution and look at the privacy statement applicable to the website in question.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

How you can access and update your information

The accuracy of your information is important to us.

You have the right to ask for a copy of the information we hold about you free of charge. To request this, please email contact@plantwild.co.uk

We reserve the right to charge an administrative fee for further copies of the same information or when a request is manifestly unfounded or excessive, particularly if it is repetitive.

You have the right to ask us to delete all information held on you by PlantWild. To request this, please email contact@plantwild.co.uk Please note – if you need to discuss a guarantee or request a refund after making this request, you must be able to provide your order number and details, or the plants or products purchased.

Security

Security precautions in place to protect the loss, misuse or alteration of your information.We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128 Bit encryption software on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer or in the address bar on Google Chrome.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 24th May 2018

Any questions regarding this Policy and our privacy practices should be sent by email to contact@plantwild.co.uk.  If you would like a copy of the information held on you please write to PlantWild, Meads Farm Cottage, Mill Lane, Stour Provost, Gillingham, SP8 5RX or tel 07730302826.